Lean Service Operations

Journal of surgerys focusing 29 (2011) 422433 Contents lists addressable at ScienceDirect Journal of Operations Management journal homepage: www.elsevier.com/locate/jom run serve trading operations: Re?ections and modern directions for capacity ornateness in outpatient clinics Linda R. LaGanga ? Mental Health touch on of Denver, 4141 East Dickenson Place, Denver, CO 80222, colligate States article info Article history: for sale online 10 December 2010 Keywords: fine physical process amelioration Service operations booking computer programing Health get by policy No-shows Overbooking abstract This ? eld look into in outpatient portion operations examines certain numeric data on particular dates and analyzes a lean process breakment picture that was conducted to add capacity to admit new patients into a healthcare servicing operation system. Analysis of 1726 brainchild appointments for the course of field of force forward and the full year following the lean project showed a 27% make up in inspection and repair capacity to intake new patients and a 12% reduction in the nonattender treasure as a result of the transformation of process processes achieved by the lean project.

This studys action research methodological analysis leverages the research workers involvement in redesigning a service system that greatly improved death penalty and led to re?ection on tralatitious operations management (OM) approaches to appointment plan. The study generates insights approximately efficient alignment of resources, develops new strategies for service operations to oppose to no-shows, reveals time-related variables that take on been overlooked in appointment plan research, and take exceptions traditional OM scheduling performance measures. We provide recommendations for efficient and appropriate use of overbooking and start upon avenues for future research to continuously improve and increase the capacity of service operations. © 2010 Elsevier B.V. All rights reserved. 1. Introduction Service operations face the continuing quarrel of matching consumer...If you want to get a full essay, order it on our website: Ordercustompaper.com

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